Relocation's Rising Star.

“Don’t look at it as business. It is rather, a relationship,” says Mr. Dilip Shah, Managing Director, Leo Packers and Movers. As the company’s tagline goes “Trust the Lion”- the company truly believes in delivering class service on time to keep its customer’s trust intact. It was at the age of 17 that he had set up his company up to kindle a dream that was perhaps bigger than what he had imagined then. After all, in 1972, it was impossible to imagine a success story as big as his. However, destiny, as they say, came knocking at his doors. Over a span of thirty years, the company had made rapid strides only to become the crème de la crème of the industry.
The Relocation Industry was undergoing a boom especially in Urban-India with increased migration among the working class but at the same time was being more competitive with new entrants and innovations in the sector. The humble beginnings with which the company had become a household name among customers everywhere, was now in a need of innovations and leadership to take it a step forward.
Enter Mr. Abhay Shah, Director, Leo Packers and Movers. Mr. Abhay Shah has joined the company recently in 2013 adding to the glory of the already bejeweled victor, he was born in a business-oriented family, done his higher studies in Germany and worked in Mercedes for 4 years in R&D department and later as consultant for a year when he simultaneously joined the Leo, packers and movers.
 Abhay, with his experience at international MNCs and his degree at an international university brought to the table, a plethora of insights.  To begin with, he took note of the company’s setbacks over the years. The split amongst the founders in 2007, the outdated approach towards clients had been some of the problems.
Therefore, the first obvious step seemed to be, rebranding. Abhay began the task of expanding the visibility of the brand using social media platforms. This was a promising step because it did help Leo Packers and Movers regain its lost identity. In a world entirely ruled by technology, it was inevitable that the 30-year old company needed a boost. The website took a new form, one which was capable of attracting traffic and keep a track on interested clientele. Almost everyone on the staff were trained to be up-to-date with the latest offerings from the IT market so much so that they were capable of handling the company’s online presence. Instead of focusing on individual markets, the target was to focus on a range of companies, nearly 30-40, while increasing work force across branches.
Fostering the importance of relationship, Abhay told MoversReview about their benevolence towards their staff to whom they provide residence and all other basic amenities water, electricity, etc, thus maintaining a happy and trustworthy team, which is taken care of by Leo Packers and Movers.
 “Yes, it was a big change but that did not mean we were hard on our workforce. Every single one of our staff are provided with residential facilities along with basic amenities like water, electricity etc. We believe in, personal touch.” - Abhay Shah
Abhay’s words rings true as one looks at the turnaround. The expansion and the advances made did not really affect the ideology and the vision that Dilip Shah had imagined for the company. Abhay rightly recognized the need to assure safety and care to the employees who had worked alongside to turn the company around. The staff at Leo Packers and Movers were family. Their sentiments attached with the company and its history mattered to the new Director. “The priority is to continue with the company’s USP with a team of trustworthy staff,” says Abhay Shah. “Happy and satisfied staff would mean a happy lot of customers,” he adds with a grin.

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